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Delivery, Collection & Returns

Delivery, Collection & Returns

Parcels / Pallet (Curb-side Delivery)

No goods will be released until all orders are paid for in full and funds are cleared.

The Gym Suppliers will aim to deliver the goods or perform the services within the agreed service level for this standard of service.

The Gym Suppliers shall arrange for the carriage of the equipment to the customer unless otherwise specified in the order acknowledgement. We state that assistance may be required at the point of delivery for some larger/bulky items this will be advised at the time of order.

If for any reason, when goods are received, there is any noticeable damage on the packaging, then the customer should sign for the package as damaged, check the order and if for any reason, there is damage to the product/s inside call The Gym Suppliers to resolve the issue as soon as possible, this is the customers responsibility.  The Gym Suppliers cannot be held responsible for items reported more than 48 hours after delivery has been signed for.

Photographic evidence will be required in all cases by The Gym Suppliers Ltd and return of the product may be required in some circumstances. The Gym Suppliers also reserves the right to send out one of its engineers to inspect any damage at the customer site.  Entry to the customer premises should be allowed.

The equipment shall be at the customer’s risk from the moment of signing for the delivery at the customer’s premises.  

Failure to comply with the above will invalidate any damage claim to The Gym Suppliers Ltd. 

Collection of Goods by the Customer at our Premises

Please note, no goods will be released until all orders are paid for in full and funds are cleared.  There is no facility to accept cash payments at our warehouse.

Once the order has been placed, a collection time will be allocated to the customer.  If for unforeseen circumstances the customer is unable to collect at the agreed time, then they will be required to call The Gym Suppliers to advise and reschedule, 48 hours’ notice must be given for rescheduling.

On arrival to collect the order, the customer will be required to follow on-site warehouse ‘goods out’ rules and restrictions. Visitors will always be supervised and stay within the parameters set out by The Gym Suppliers Ltd Employees. 

Any orders collected, will have dispatch documentation with them. This documentation will always be signed for by the customer before goods are released.

Once goods are collected, visitors will be expected to leave the warehouse goods out area promptly for safety and security reasons and if for any reason they need to return must report to an employee immediately. 

Delivery & Installation

Please note, no goods will be released until all orders are paid for in full and funds are cleared.

Delivery and/or installation dates are estimates only and given in good faith but are not guaranteed.

At the point of placing the order The Gym Suppliers will provide an installation document/method statement to collect the relevant information and if possible photos of the delivery/installation site should be provided. No installation will be booked without the documentation being completed and returned. 

On the return of the completed method statement, The Gym Suppliers point of contact will finalise the delivery and installation charge to the customer. Once agreed and paid for in full, the delivery and installation will be booked within the agreed service levels.

Two weeks written notice must be given to The Gym Suppliers of any change likely to affect delivery for the change to be implemented. This change must be given in writing to the relevant salesperson. 

Once the delivery dates are agreed the order will be passed to The Gym Suppliers despatch department and the installation team will be booked to complete the job. 

If The Gym Suppliers arrive at the customer site and information is incorrect to the extent that the job cannot be completed (Requirement for additional resource/time) then The Gym Suppliers reserves the right to cancel and rearrange the relocation. The customer will be liable for any costs incurred when a relocation is rearranged. 

Any order delivered will require the signature for dispatch and delivery documentation. 

The Gym Suppliers reserves the right to charge storage where the customer delays installation. This rate will be based on the current industry standard pallet rate.

Part delivery shall be deemed to be a separate contract for the purposes of these conditions. Failure to comply with one or more delivery dates shall not be deemed to be a repudiation of the balance of the contract. 

Buy Backs

All documentation for buy back requests must be complete before The Gym Suppliers will consider buying pre-used equipment e.g., brand names, serial number, condition, photos etc. Once this has been received, should The Gym Suppliers wish to buy the equipment they will agree a price/date with the customer to extract the equipment. 

Where equipment is secured to the structure or fabric of the building and needs to be unfastened from either the wall or floor, then The Gym Suppliers will advise the customer of which pieces they can remove, and which pieces will need to be removed by themselves before the extraction. 

Prior to extraction date, a set of RAM’s will be completed and signed off by the customer.

Prior to arrival at site, The Gym Suppliers Ltd will always advise the customer of a key contact-name and telephone number.  

On arrival at site on the agreed delivery date, any site induction will be completed as appropriate. Full PPE will be worn as appropriate, and the upmost care taken to protect the customers facilities. Time for collection is given as accurately as possible but is not guaranteed.

It will be the responsibility of the customer to ensure the safety of its customers, staff and agents.  Clear warning signs may need to be provided to clear access routes for The Gym Suppliers technicians/engineers.  The Gym Suppliers will need assurance that the customer is operating within current health and safety legislation.

Any changes to the delivery schedule may incur costs and any unreasonable delay time by The Gym Supplier Engineers at the point of taking the equipment away may also incur costs.

Whilst every care is taken during collection, delivery or installation, the equipment is heavy and bulky and slight damage to the building and surroundings may be unavoidable this would seldom happen however, if this is the case any damage/ issues would annotate on the paperwork.

Delay

The Gym Supplier’s aim is to deliver the goods or perform the services within the agreed timescale on the order. However, it is not always possible to do this due to unforeseen circumstances and third-party issues.  The Gym Suppliers accept no liability for any incidental expenses caused by late or failed deliveries.

The Gym Suppliers  shall not be liable for any delay or for any consequence on production or delivery of any equipment if caused by force majeure (fire, strikes, lockouts, dispute with workmen, flood,  accidents,  delay  in transport,  shortage  of  fuel,  default of supplier,  inability  to  obtain material,  embargo  act  or  demand  of any  government,  government department or local authority as a consequence of war or of hostilities) (whether war be declared or not) or by any Act of God or by any other matter whatsoever beyond The Gym Supplier’s reasonable control. 

Rights to Cancel

Stock Items Gym Equipment

Any smaller stock items can only be refunded if faulty or damaged. 

If an order is cancelled prior to delivery, then any deposit paid will be non-refundable as stated in the The Gym Suppliers deposit policy.

A cooling off period is time allowed under law to enable a consumer to cancel an agreement without incurring any penalty. In consumer credit, the cooling off period permitted by the Consumer Credit Act 1974 as part of your Right to Withdraw is 14 days. 

Cancellation of an order by the customer for whatever reason shall entitle The Gym Suppliers Ltd to recover any reasonable ancillary costs and expenses incurred over and above these terms above.

The Gym Suppliers customers have 14 working days cooling off period to decide whether they want to keep goods that they have purchased. If they choose to return the goods the cost of post and packaging will be borne by the customer and goods must be received in perfect condition and in their original packaging and processed by The Gym Suppliers before a refund can be issued. 

There may be a re stocking charge for any returned goods of 10%

If not in their original condition The Gym Supplier reserves the right not to accept the goods at its warehouse nor issue a refund or credit. If the goods gave been removed from their original packaging or assembled, then the customers right to cancel may be forfeited.

Made to Order Items

The right to cancel does NOT apply to products that are made to the customer specifications. This includes custom-coloured products, flooring cut to specification before installation, lifting platforms, customised dumbbells, wear strips and any other personalised/bespoke products.

Items Requiring Installation Teams

For any relocation, installation or general movement of kit the following cancellation conditions apply:

Shipping – All Shipping/Freight/ Transport costs already incurred prior to notification to be reimbursed.

Cancellation – Cancellation in writing up to 12 noon on day prior to previously agreed and scheduled delivery will incur no charges other than shipping charges etc as outlined above.

Cancellation after 12 noon on day prior to previously agreed and scheduled delivery handling charge will apply for unloading vehicles and restocking warehouse.  This will be 10% of the total value of the order.

Security/Card Payments

Online payments may be made by debit or credit card. Payment using a debit or credit card (to a maximum of £500) is taken at the time a customer places an order and is processed using an independent company’s secure payment processing system. The Gym Supplier Ltd does not have access to the customer card payment information.

Warranties

All equipment sold by The Gym Suppliers is covered by a warranty as specified at the point of sale on the order acknowledgement.

All refurbished equipment sold by The Gym Suppliers is covered by a warranty as specified at the point of sale on the order acknowledgement.

All sold as seen/clean and working equipment is not covered by warranty of any kind.  

Any queries around warranties or policies must be direct to The Gym Suppliers head office. A full copy of our warranty policy can be found through our website. 

Warranties only apply to goods within mainland UK.

Extended warranties may be available on some products.  These will be chargeable and discussed with the customer at the point of “Buying goods or service”.

Ownership of Goods / Transfer of Title

Until the customer has paid in full for the goods, they will remain the ownership of The Gym Suppliers and the goods will need to be stored in a proper manner and conditions which adequately protect and preserve the goods separately from any other goods and ensure that they are clearly identifiable as belonging to The Gym Suppliers Ltd.

If the payment terms are not adhered to then The Gym Supplier may proceed with legal action to ensure the return of the equipment. 

Data Protection

All customer information will be treated under the terms of the Data Protection Act 2018. As required by GDPR regulations The Gym Suppliers will not pass on customer details to other companies.  The Gym Suppliers Ltd may identify and inform the customer of other products and services offered in the scenario that the customer has previously expressed an interest. Opportunities to unsubscribe from The Gym Suppliers Ltd mailing list will be given at every opportunity and customers are not obliged to receive marketing information.

Complaints Procedures

The Gym Suppliers endeavour to offer the best possible service and respect available to its customers.  In the unlikely event of an issue the customer in the first instance should contact their relevant their original point of contact to resolve any issues they feel they might have.  All issues will be treated seriously, and a prompt resolution provided.

Disclaimer

The Gym Suppliers reserves the right to amend equipment specifications or prices without prior notice and such amendments shall take effect upon notice to the customer.  

The Gym Supplier will endeavour to keep product information as up to date as possible. However, specifications which are beyond our control may be liable to change without notice.  

Due to the nature of The Gym Supplier refurbished products i.e., how old a product is or how much it has previously been used, there may be a difference in finish (Colour, Texture) of the final product. 

The Gym Supplier makes every effort to provide accurate and up to date information but cannot be held responsible for any errors or omissions on The Gym Supplier web site or marketing material. If a pricing error is discovered on an order, a Gym Supplier sales representative will contact the customer to identify whether they wish to cancel or continue with an order.  The Gym Suppliers will not be obliged to supply goods at the incorrect price.

All orders through are web site are subject to acceptance by The Gym Suppliers who may choose not to accept an order for any reason and will not be liable to anyone in those circumstances.

The Gym Suppliers does not endorse the views of any supplier or other parties that we meet.